Privacy Policy (Nesha, Inc.)

Effective Date: December 18, 2025
Company: Nesha, Inc., a Delaware corporation (“Nesha,” “we,” “us,” “our”)
Website: nesha.ai
Contact: support@nesha.ai

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use our websites, products, services, and applications (collectively, the “Services”). It also describes your choices and rights regarding your information, including rights available to users in the EU/UK.

Contents

1. Scope

This Privacy Policy applies to information we process in connection with the Services, including information collected through:

  • our website at nesha.ai
  • our applications, extensions, and other software we provide
  • our business operations, sales, and marketing activities
  • integrations and connectors you enable (for example, Google Drive, Gmail, Outlook, Salesforce, HubSpot, or similar services)

This Privacy Policy does not apply to third-party websites, products, or services you may access through the Services. Their privacy practices are governed by their own policies.

2. Information We Collect

We collect information in three main ways: (a) information you provide, (b) information collected automatically, and (c) information from third parties (including connectors/integrations you enable).

2A. Information You Provide

  • Account information: name, email address, password, organization/company, role, and similar identifiers.
  • Preferences and settings: configuration choices, permissions, and feature settings.
  • Content and inputs: prompts, messages, requests, documents, files, and other content you submit.
  • Support and communications: emails, support tickets, and feedback you send us.

2B. Information Collected Automatically

  • Device and usage data: IP address, browser type, device identifiers, operating system, pages/screens viewed, timestamps, clickstream data, and referral URLs.
  • Log and diagnostic data: crash reports, error logs, performance metrics, and related troubleshooting data.
  • Cookies and similar technologies: see Section 8.

2C. Information From Third Parties and Integrations (Connectors)

If you connect third-party services, we may receive information as authorized by you and the provider. Depending on permissions, this may include:

  • Email and calendar data (metadata and, if enabled, content)
  • Documents and files (titles, metadata, and, if enabled, content)
  • CRM data (accounts, contacts, notes, deal info, activity logs)
  • Other third-party data you explicitly authorize us to access

You can manage or revoke access via your account settings within the Services and/or within the third-party provider’s settings.

3. How We Use Information

We use information to:

  • provide and operate the Services
  • maintain, secure, and improve the Services
  • personalize your experience based on settings and enabled connectors
  • communicate with you (service updates, security alerts, and support)
  • prevent fraud and enforce policies
  • comply with legal obligations
AI and automated processing: Some features use automated processing (including AI/ML) to generate outputs based on your inputs and connected data. Outputs may be incorrect or incomplete; you are responsible for evaluating outputs before use.

If you are in the EU/UK, we process personal data under these legal bases (as applicable):

  • Contract (to provide the Services)
  • Legitimate interests (to secure, maintain, and improve the Services; prevent fraud; support operations)
  • Consent (where required, e.g., certain cookies/marketing)
  • Legal obligation (to comply with law)

5. How We Share Information

We may share information:

  • With service providers (hosting, analytics, support tooling, security, payments if applicable), under contractual protections
  • With integrations you enable as needed to operate them consistent with your permissions
  • In business transfers (merger, acquisition, financing, or sale of assets)
  • For legal/safety reasons (lawful requests; protection of rights/safety)
  • With your direction or consent

6. No Sale/Share of Personal Information

We do not sell your personal information. We also do not share your personal information for cross-context behavioral advertising as defined under certain U.S. state privacy laws (including California’s CPRA).

7. Data Retention

We retain information as long as reasonably necessary to provide the Services, comply with law, resolve disputes, enforce agreements, and protect the Services. Retention periods vary by data type and context. You may request deletion subject to legal/operational limits.

8. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Services, remember preferences, understand usage, improve performance, and measure marketing effectiveness. You can control cookies via your browser settings. Where required by law, we provide cookie controls and obtain consent for certain cookies.

9. Security

We use reasonable administrative, technical, and organizational safeguards. No method is perfect; we cannot guarantee absolute security.

10. Your Rights and Choices

Depending on your location, you may have rights such as access, correction, deletion, portability, objection/restriction (EU/UK), and withdrawing consent. To exercise rights, contact support@nesha.ai. We may verify your identity.

EU/UK: You also have the right to lodge a complaint with your local data protection authority.

11. International Data Transfers (EU/UK)

We may process and store information in the United States and other countries. For EU/UK transfers, we use appropriate safeguards (such as Standard Contractual Clauses and/or other lawful mechanisms) as required.

12. Children’s Privacy

The Services are not directed to children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children.

13. Third-Party Links and Services

We are not responsible for the privacy practices of third-party sites or services linked from the Services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we’ll provide notice by updating the Effective Date and/or notifying you through the Services.

15. Contact Us

Nesha, Inc. (a Delaware corporation)
Email: support@nesha.ai
Address: 131 Continental Dr Suite 305, Newark, DE 19713, United States
Attn: Privacy